🖐 Double Down Casino Class Action Lawsuit Alleges Misreps | Consider The Consumer

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Status: Answered. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB is here to help. Follow the instructions. First and foremost, it was a big rip off because the chips only lasted 3 minutes or so and they were gone. I do not consider this a gambling package and I have other family members that use this computer and I don't want them to think that I am spending money gambling which I rarely do. I was billed for a purchase that I did not initiate. There are multiple options available to reach us, both via the app and email. I have been trying to cancel my Ellen's Road to Riches Slots App, and have round no phone or customer service number. For Android devices:. DoubleDown Casino does not actually process payments directly or have access to your payment information. It will have an arrow icon. File a Complaint. I am the Manager on the DoubleDown Casino Customer Experience team, and I would be happy to assist you in regards to the issues you brought up. For details, please visit our support FAQ at the link below:. For iOS devices:. BBB Business Profiles are subject to change at any time. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Customer Complaints Summary. Delivery Issues. By submitting a contact, you will allow our team to get your account details so we can investigate your specific case. If you have a subscription with an app and the app gets removed from Google Play, your future subscription will be canceled. I am the Manager on the DoubleDown Casino Customer Experience team, and I would be happy to further assist you in regards to the issues you brought up. I have reviewed your communication with us in March , where you brought up the issues you are referencing in your complaint. Sort By. If you decide to cancel your subscription, you will have access to the subscription benefits for the remainder of the month you already paid for. Unfortunately, we are unable to provide compensation in form of chips you request, however, if we can be of further help regarding these or other issues, our support team will be happy to assist you. I am sorry to hear you had difficulties contacting our support team. As a matter of policy, BBB does not endorse any product, service or business. Refrain from sharing your passwords with others for any reason.

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Complaints against double down casino contact was closed as we did not hear back from you after these steps were provided. However, once this month expires, you will no longer have access to that exclusive content.

Your feedback regarding the title of the chip package will be forwarded to our product team. I was told they would not help me and I link take it up with my bank or credit card company even though they were the ones that took my funds without authorization.

I have been experiencing ongoing issues with Double Down Casino with their games, in particular, with the Ellen bonus game called What's in the Box wherein I was only getting a white circle with a black screen everytime I got this particular bonus.

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We have provided the links to each app store's instructions on enabling these features. I had written several time to the technical support department at Double Down but I just stopped playing the game on my mobile device. Need to file a complaint? Tap Cancel subscription. BBB Business Profiles may not be reproduced for sales or promotional purposes. I get email from Double Down Casinos, and ask them to cancel my Ellen's Road to Riches, but I have not gotten a cancellation or a response. If we can be of further help, please do not hesitate to contact our support team directly. BBB Business Profiles generally cover a three-year reporting period.